24/7 Online & Offline Support

Currently we offer 24/7 Chat & Email support and soon coming spring 2020 we will also test and implement 24/7 phone support!

Overview

Live chat has proven to increase leads, inquiries and overall customer satisfaction – but often, the biggest challenge businesses face is how to hire staff to ensure you’re always online when your customers need you. 

In an increasingly 24×7 world, your website doesn’t close – so customers expect someone to be there when they have a question.

Just $1/hourPay as little as $1 per hour for PRO, heavily trained agents. Our rates simply can’t be beat!

Real HumansNo bots with thoughtless answers. We only hire real humans, trained to be customer service experts.

Better LeadsHighly qualified leads – That’s what our expert agents can deliver, resulting in better Advertising ROI.

24/7 – 365We don’t ever close, which means your customers get great service, every single day of the year.

Native SpeakersEnglish? Italian? German? French? Spanish? Our team of native speakers, speak your customers langauage.

CRM IntegrationsYou have full access to chat history in real time, and we can integrate with any existing CRM API.

FAQs

How does the Hire Live Agents add-on work?

Prior to allocating Live Agents to your project, we undertake a full audit of your requirements & any systems or processes we need to put in place to ensure we best represent you and your company. 

We have developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently; please do take some time to go through the questions and provide detailed answers to each. The more information we have, the better equipped we will be to service your website visitors.

Why should I hire MSC agents to answer chats from my website?

Many businesses don’t have the staff available to have a real live person ready and available to answer incoming chats at all hours of the day. When you hire our team of highly trained chat agents your visitors will be able to chat live with a real live person when you or your staff are unavailable. You can have our agents answer all incoming chats or use our agents only when your staff is unavailable to answer. You set the schedule and we follow it!

What is the pricing for hiring live chat agents?

  • $1 an hour – 24X7-365 (168 hours a week) – $728/month 
  • $1.10 an hour – Evenings and Weekends (128 hr/ week) – $610/month 
  • $1.50 an hour – Double-Shift (80 hours a week) – $520/month
  • $2.20 an hour – Full-time (40 hours a week) – $380/month 
  • $3.00 an hour – Part-time (10 hours a week) – $129/month

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